About Us


ClearHealth Quality Institute’s (CHQI) mission is to improve the health insurance and provider systems of care by creating best practice accreditation programs and other compliance solutions. Founded upon the principles of accountability, integrity, and quality, the goal of these initiatives is to create programs that benefit consumers, regulators, payers, providers, and others.


Michael D. Reisman, JD, MA

Michael D. Reisman serves as CHQI President.  Michael brings over 12 years of legal experience to CHQI. Most recently, he served in the New York Attorney General—Health Care Bureau, which protects the rights of consumers in the health care system. During his five years as an Assistant Attorney General, he was instrumental in efforts to enforce federal and New York mental health parity laws, which resulted in eight settlements with health insurance companies that greatly improved their mental health and addiction benefits and returned more than $2 million to consumers. Mr. Reisman also played an instrumental role in investigations and settlements regarding mobile health applications and pharmaceutical marketing.

Prior to joining the New York Attorney General’s Office, Mr. Reisman was a litigator at several national law firms, focusing on health care and intellectual property matters, and brought two high-profile court cases that improved the lives of mental health patients in New York and New Jersey.

Before receiving his law degree at Benjamin N. Cardozo School of Law, Mr. Reisman was a mental health counselor in inpatient and outpatient facilities in California, New York, and in the Czech Republic where he studied as a Fulbright Scholar. He received his Master of Arts in Psychology from the California Institute of Integral Studies and his bachelor’s degree from Williams College.

Garry Carneal, JD, MA

Garry Carneal is a leading expert in health care. He has researched, written and published extensively on quality, medical management, information technology and regulatory trends. He has established a track record helping trade associations, accreditation organizations, and other health-related businesses scale nationally. During his career, Mr. Carneal has brought to market over 20 accreditation programs that have been recognized by 45 states and three federal agencies.

Mr. Carneal is both the Founder and CEO of Schooner Strategies, a health care-focused consulting firm and co-founder of RegQuest, an online regulatory compliance resource. He also serves as the senior policy advisor to The Kennedy Forum, board chair for RadSite which provides accreditation programs in advanced diagnostic imaging. He also serves on several non-profit boards including the Population Health Impact Institute.

Mr. Carneal received an undergraduate degree from Washington & Lee University, a master’s degree from Yale University and a law degree from the University of Virginia.

Jessica Grillo, Esq.
Executive Director, RegQuest & Legal Director, CHQI

Jessica Grillo serves as the Legal Director. As CHQI’s legal director, Jessica provides in-house legal support and oversees policy development. As Executive Director of RegQuest, Jessica is responsible for the development of regulatory content, blogs, and news updates. Prior to joining CHQI, Jessica worked in private practice, litigating civil and domestic cases throughout Maryland and Washington D.C. She is an alumnus of both Barry University School of Law (Juris Doctorate), and Penn State University (Bachelor of Science).

Brooke Byloff
Executive Director, Operations

Brooke Byloff is responsible for oversight of Operations, Administration and Project Management. She brings over ten years of experience in operations and marketing experience. Prior to joining CHQI, Brooke was the HR/Operations Manager, Partner, at JWT Dallas/Atlanta.  She is an alumnus of Indiana University.

Lauren Neuvel
Director of Marketing
Lauren Neuvel oversees strategic marketing, public relations and communications.  She brings more than 15 years of experience in leading integrated marketing campaigns. Prior to CHQI, Lauren served as the Director of Corporate Communications for The Bozzuto Group.  She is an alumnus of Texas Christian University.
Rob Mikes
Rob Mikes is responsible for sales for the CHQI family of programs.  Rob brings over twenty years of technology and sales and marketing experience.  He is an alumnus of University of South Florida.
Eliot Siegel, MD
Chief Information Officer

Eliot Siegel is an internationally recognized radiologist who serves as Professor and Vice Chair at the University of Maryland School of Medicine, Department of Diagnostic Radiology, as well as Chief of Radiology and Nuclear Medicine for the Veterans Affairs Maryland Healthcare System, both in Baltimore, MD.

As Chief Information Officer, Dr. Siegel helps oversee all aspects of CHQI’s technology solutions and provides guidance for all accreditation programs and internal quality improvement initiatives.

Dr. Siegel has written over 200 articles and book chapters about PACS (Picture Archiving and Communication Systems) and digital imaging, and has edited six books on the topic, including Filmless Radiology and Security Issues in the Digital Medical Enterprise. He has presented more than 1,000 times worldwide on a broad range of topics involving the use of computers in medicine. He was named Researcher of the Year, Educator of the Year, and received multiple awards for innovation, including the Smithsonian Award.

Keith Lowey, CPA
Chief Financial Officer

Keith Lowey is a Principal of Verdolino & Lowey, P.C. a leading, experienced full-service accounting firm located in Foxboro, MA. He joined the firm as a Principal in 1990.

Mr. Lowey is experienced in business development; accounting and consulting services; business advisory services; and bankruptcy matters including taxation, valuation and insolvency. He has been employed as an accountant for Chapter 7 and 11 Trustees, Examiners, Debtors and Creditors’ Committees; Examiner; and has testified as an expert witness in numerous cases.

Lowey has been in public and private practice in the accounting field for more than 34 years.



Advisory Board

CHQI’s Advisory Board constitutes the governance arm that drives CHQI’s business and operational decisions concerning the following:

The Advisory Board is responsible for the appointment of all committees, their membership, and scope of work. Additionally, the Advisory Board conducts annual reviews of policies and procedures covering all aspects of CHQI operations. The Advisory Board can use this information to change existing policies to ensure the continuity of operations and to adapt to new challenges and opportunities.

To view a full listing of the Advisory Board Members, click here.

Standards Committees

The CHQI Standards Committees draft quality standards through a consensus driven process. The CHQI Board of Directors typically appoints a new Standards Committee for each program whose members represent a cross section of perspectives that includes all relevant stakeholders such as providers, regulators, payers, consumers, manufacturers and others.

To view a full listing of the Telemedicine Standards Committee, click here.

To view a full listing of the Mental Health Parity Standards Committee, click here.

If you are interested in volunteering for a CHQI Committee, contact us at (410) 756-1300 or info@chqi.com.

Accreditation Committees

The CHQI Accreditation Committees conduct the reviews of ‘blinded’ applications for accreditation as defined in the designated accreditation program. Accreditation Committees also review any initial appeals received following adverse decisions relevant to a submitted application.

Currently, CHQI is working with two Accreditation Committees, one for insurance-related accreditation programs, and the other for provider-related accreditation programs. Accreditation Committee Members for a program represent a cross section of perspectives that includes all relevant actors, such as providers, regulators, payers, consumers, manufacturers and others.

If you are interested in volunteering for any of CHQI’s Accreditation Committees, contact us at (410) 756-1300 or info@chqi.com.