About Us

Who We Are

Founded upon the principles of accountability, integrity, and quality, CHQI’s goal is to create accreditation programs and compliance solutions that benefit patients, providers, payers, and regulators alike.

Our mission is to improve the health insurance and provider systems of care through the creation of innovative accreditation programs and compliance solutions.

Why Choose CHQI

Executive Leadership

Michael Gomes
Chief Executive Officer

An accomplished healthcare executive, Gomes has more than 35 years of experience in sales, business development, healthcare management and Government Relations. Prior to his appointment as CHQI’s Chief Executive Officer, he was a founding executive of BenefitMall and served as President of its Benefits Division. During his nearly 20-year tenure, BenefitMall grew to become the nation’s largest Employee Benefits General Agency.

Gomes has also held senior executive roles with a number of other leading companies including Prudential HealthCare, Empire Blue Cross and Blue Shield (now Anthem), Horizon Blue Cross and Blue Shield and the New Jersey Department of Insurance. He is an industry “thought leader” and a frequent speaker on topics related to healthcare reform and workforce solutions for small to medium sized businesses.

He is a graduate of Rutgers University with a Bachelor of Arts degree in economics and holds an MBA in quantitative analysis from Fairleigh Dickinson University.

Brooke Byloff
Vice President and General Manager

Brooke Byloff serves as the General Manager with full responsibility for all of CHQI’s accreditation operations. She also heads up all administrative functions including Human Resources and coordinates all of CHQI’s workflow processes.

Brooke brings to her role at CHQI almost fifteen years of experience in operations and marketing experience, most recently as the HR/Operations Manager, Partner, at JWT Agency with responsibilities in both their Dallas and Atlanta offices. She is an alumnus of Indiana University.

Jessica Grillo, Esq.
General Counsel

As General Counsel for CHQI, Jessica provides all in-house legal support and oversees policy development. She is also the Executive Director of RegQuest, an online regulatory compliance resource, with all responsibility for the development of site content, blogs, and regulatory updates.

Prior to joining CHQI, Jessica worked in private practice, litigating civil and domestic cases throughout Maryland and Washington D.C. She is an alumnus of both Barry University School of Law (Juris Doctorate) and Penn State University (Bachelor of Science).

Lauren Neuvel
Executive Director of Sales and Marketing

Lauren Neuvel oversees CHQI’s sales and marketing activities including “go-to-market” strategy, public relations, social media, branding and communications. She is an experienced sales and marketing professional with more than 15 years of experience in leading integrated sales and marketing campaigns.

Prior to CHQI, Lauren served as the Director of Corporate Communications for The Bozzuto Group. She is an alumnus of Texas Christian University.



Advisory Board

CHQI’s Advisory Board constitutes the governance arm that drives CHQI’s business and operational decisions concerning the following:

The Advisory Board is responsible for the appointment of all committees, their membership, and scope of work. Additionally, the Advisory Board conducts annual reviews of policies and procedures covering all aspects of CHQI operations. The Advisory Board can use this information to change existing policies to ensure the continuity of operations and to adapt to new challenges and opportunities.

To view a full listing of the Advisory Board Members, click here.

Standards Committees

The CHQI Standards Committees draft quality standards through a consensus driven process. The CHQI Advisory Board typically appoints a new Standards Committee for each program whose members represent a cross section of perspectives that includes all relevant stakeholders such as providers, regulators, payers, consumers, manufacturers and others.

Accreditation Committees

The CHQI Accreditation Committees conduct the reviews of ‘blinded’ applications for accreditation as defined in the designated accreditation program. Accreditation Committees also review any initial appeals received following adverse decisions relevant to a submitted application.

Accreditation Committee members represent a cross section of stakeholders, including provider, consumer, industry, and employer representatives.