CHQI accepts complaints against CHQI Accredited Organizations, in writing, through this webpage. CHQI can only investigate issues related to the Organization’s CHQI Accreditation. Complaints shall contain the following information: Complainant Name, Phone Number and Email Address, Accredited Organization Name and Location, Incident Date and Incident Description. Complainants may also request to stay anonymous.
***DO NOT submit protected health information (PHI) on this website. PHI is any information about health status, provision of health care, or payment for health care that can be linked to a specific individual. Submitting PHI to CHQI is strictly prohibited. Should CHQI receive PHI, the Complainant will be contacted with a request to re-submit the complaint with PHI removed.***
Complainants may be contacted by CHQI to clarify the facts surrounding a complaint. In the event that CHQI does not receive a response within three (3) business days after contacting the Complainant, the complaint shall be closed for administrative purposes and no further action will be taken.
CHQI shall not disclose or share information regarding any specific outcome of a complaint investigation, unless required by law. A complaint related to a safety incident may be shared with the Organization, if necessary.
CHQI reserves the right to change these terms and conditions, as needed and/or as required by law.
I have read, understand, and agree with the above terms and conditions. I understand that CHQI expressly prohibits the submission of protected health information (PHI) and can only investigate those complaints related to an Organization’s CHQI Accreditation. Checking this box indicates my agreement to these terms and conditions and I understand it is required for submission of complaints.