Telemedicine Accreditation

Welcome to the ClearHealth Quality Institute (CHQI) Telemedicine Accreditation Program

As the only telemedicine or telehealth accreditation program approved by the American Telemedicine Association, the CHQI Telemedicine Accreditation Program (TAP) seal provides consumers with an easy-to-identify confirmation of quality from an independent third-party organization – a patient and consumer benefit that had previously been unavailable for telehealth care.

The program covers several types of telemedicine delivery models, including Consumer to Provider (C2P), Provider to Consumer (P2C), and Provider to Provider (P2P).

TAP’s goal is to promote access to safe, quality, and competent health care regardless of the telemedicine model or modality being deployed, or the type of clinical services being provided to patients.

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CHQI is here to provide you with more information or answer any question you may have. We're ready to lead you into the future of accreditation.

Thank you for your interest in seeking accreditation with the ClearHealth Quality Institute (CHQI).

How do I apply for CHQI accreditation?

  1. The first step towards accreditation is to register and apply for qualification through our Telemedicine Accreditation Submission Portal, CHQI’s customized, HIPAA-compliant submission portal. Organizations are screened ahead of time by CHQI to determine if they qualify to apply for accreditation, and if so, for which telemedicine modules.
  1. After being deemed eligible and executing the accreditation agreement, applicants will upload application materials and supporting documentation through the Portal.

CHQI staff members are available to applicants throughout the process to answer questions, troubleshoot, and to provide additional guidance and interpretive assistance about the Telemedicine Accreditation Standards and Guide.

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Have a question? We’re here to help. Contact us at info@chqi.com or (410) 756-1300.

CHQI’s Telemedicine Accreditation Program Standards provide instructions and guidance to organizations seeking accreditation for a variety of different telemedicine clinical service lines and delivery models.

Telemedicine Standards Executive Summary

To receive a complimentary copy of the Telemedicine Accreditation Program Standards Executive Summary, please fill out the below form.

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Who is eligible for the CHQI Telemedicine Accreditation Program (TAP)?

CHQI telemedicine accreditation is available to organizations based in and operating in the United States directly involved in providing all types of telemedicine programs and services, including consultation sites and white label providers (e.g., those who provide telemedicine services under the brand name of another entity). The following chart illustrates characteristics and common services delivered via the Consumer-to-provider, Provider-to-Consumer, and Provider-to-Provider delivery models: TAP Models

What is the relationship between CHQI and the American Telemedicine Association (ATA)?

In May 2017, the American Telemedicine Association (ATA) entered into a strategic partnership whereby CHQI acquired the ATA’s Accreditation Program for Online Patient Consultations. A primary goal of the partnership is to ensure that the accreditation program is handled by an independent, third-party accreditation organization. CHQI then refined the standards and expanded the scope of the program to include all forms of telemedicine delivery and modalities. CHQI provides total program ownership for TAP and is responsible for managing all aspects of the accreditation program. CHQI is solely responsible for conducting all accreditation reviews, audits, and issuing accreditation decisions.

What are the benefits of CHQI Telemedicine Accreditation?

The CHQI Telemedicine Accreditation Program:

• Is the only telemedicine accreditation program recognized by the American Telemedicine Association, offering an easy-to-identify confirmation of quality from an independent organization.
• Promotes access to quality-based, standardized, and outcomes-driven health care regardless of the type of clinical services being provided.
• Identifies and mitigates risk to both patients and the organization.
• Empowers the use of evidence-based clinical pathways to promote better clinical and financial outcomes.
• Creates an avenue for organizations to document, maintain and update their workflows, risk management programs, and quality assurance activities.
• Encourages streamlined healthcare services that make way for significant improvements in operational efficiencies.

If my organization earns the CHQI accreditation seal, how does CHQI assist my organization in announcing and promoting my accreditation?

CHQI provides marketing and communications support and guidance to accredited organizations, including a detailed listing in CHQI’s online Accreditation Directory, as well as through the CHQI Marketing Guide for Telemedicine Accreditation, which provides specific recommendations, strategies and tactics for promoting accreditation.

How do I apply for TAP accreditation?

Any organization interested in applying for CHQI telemedicine accreditation must first register and be evaluated as eligible for the program. Organizations may register online at www.chqitelemedicine.com.

How do I submit my application and documentation to CHQI?

Interested organizations must first register and be deemed eligible for accreditation by CHQI staff, which occurs within five business days of registering. After being deemed eligible and executing the accreditation agreement, applicants upload all materials and supporting documentation through CHQI’s HIPAA-compliant, cloud-based submission portal.

How were the standards for TAP developed?

The TAP Standards and were developed in conjunction with leading experts in the field and are based on clinical guidelines, expert consensus and current laws and regulations.

The standards incorporate input received from numerous individuals and organizations during the public comment period, including medical societies, regulators and consumers. The standards were then revised by the CHQI Telemedicine Standards Committee and approved by CHQI’s Advisory Board. CHQI’s Telemedicine Standards Committee consists of leading experts representing various stakeholder groups, including providers, insurers, and consumers and the telemedicine industry.

How can I receive a copy of the TAP Standards?

Once deemed eligible to apply and payment is received, organizations will receive a copy of the Telemedicine Standards and Guide. The Standards and Guide can also be purchased separately for $495. If an organization purchases the standards and later decides to apply for accreditation, the purchase price of the standards will be deducted from the application fees assessed once an organization is deemed eligible to apply.

Does my organization have to comply with all standards?

An organization must document compliance with all applicable accreditation standards and related requirements. All applicants must complete the Core standards as well as the selected module(s) for existing telemedicine clinical service lines that will be included in the application. In some cases, certain standard may not apply based on unique features of the organization’s business model and/or types and scope of clinical services. In these cases, the applicant will be expected to explain why the standard does not apply.

What are the fees associated with the accreditation program?

Accreditation fees are tailored to each organization based on the characteristics of the organization and the scope of review by CHQI. CHQI is committed to keeping accreditation fees reasonable and each applicant will receive a written quote as part of the review process when determining program eligibility.

How long does the accreditation process take?

There are several factors that can affect the length of time it takes for an organization to complete the accreditation process. The program is designed to be completed in as little as two (2) to three (3) months for organizations that are ready to submit all required evidence and satisfy the standards. In cases where organizations may discover gaps in policies and procedures while working on the application, the time required for internal vetting and approval may increase the length of time an organization needs to complete the process. Timeline requirements are clearly identified in the application materials, so there are no surprises throughout the accreditation review process.

What is the length of the accreditation cycle?

The accreditation is effective for two years. To renew accreditation at the end of a two-year cycle, organizations are required to submit a renewal application.

How is the review conducted?

Numerous individuals are involved in reviewing each application. Each applicant is assigned an Account Manager to coordinate the overall process to ensure completeness prior to passing the application to the review team. The review team consists of an Administrative Reviewer, Technology Reviewer, Clinical Specialist and Legal Reviewer, who will each substantively review the application materials and make a recommendation for accreditation to the CHQI Accreditation Committee.

After the application and supporting documentation have been deemed complete, the Account Manager will schedule a virtual demonstration of the applicant’s clinical service lines, based on the demonstration elements required for various standards. The demonstration phase focuses on both provider and patient considerations for the applicant’s telemedicine programs and services.

Is an on-site clinical visit required?

Some types of telemedicine programs and services are not conducive to video- or computer-based demonstrations due to privacy concerns of patients or the nature of services being provided. If CHQI determines that an in-person, on-site clinical visit is necessary, the Account Manager will coordinate the visit (which will typically take one day) to verify compliance with specific standards and application requirements.

What happens if areas of non-compliance with any of the accreditation standards are found during the review process?

As part of the accreditation review process, organizations will be notified of any deficiencies in the application and supporting documentation following the preliminary review of the application. Applicants will be afforded a reasonable period to address any deficiencies before the demonstration and/or on-site clinical visit will be scheduled.

Who makes the final decision on an accreditation application?

The CHQI Accreditation Committee makes all decisions on accreditation applications. The CHQI Accreditation Committee is comprised of a broad group of stakeholders, including providers, industry representatives, consumers, employers, legal experts, and others. Accreditation Committee members are vetted and appointed by CHQI’s Advisory Board. All accreditation applications reviewed by the Accreditation Committee remain confidential to ensure the integrity and objectivity of the accreditation review process.

What options are available to an applicant who receives an adverse decision such as denial or revocation of accreditation by the CHQI Accreditation Committee?

If an Organization receives an adverse accreditation decision, CHQI staff will provide details about the appeals process at the time the applicant is informed about the decision. CHQI affords applicants receiving an adverse decision two levels of appeal, first to the CHQI Accreditation Committee and then to the CHQI Advisory Board. CHQI does not make public adverse actions by the CHQI Accreditation Committee or the results of appeals.

Is my accreditation status available to the public?

Yes. Once accredited, each organization will be listed on CHQI’s Online Directory of Accredited Telemedicine Organizations. All accredited organizations are encouraged to issue a press release announcing the accreditation determination as long as CHQI’s marketing guidelines are followed. In some cases, CHQI also might issue a press release referencing one or more accredited organizations. In addition, accredited organizations must display the official seal of the CHQI Accreditation Program on their website.

Is the data and information collected from my organization during the accreditation process kept confidential?

Yes, all accreditation application information is kept confidential, unless disclosure is required by law.

Does an accredited organization have any ongoing reporting requirements to CHQI?

Accredited organizations are required to notify CHQI about changes, including but not limited to changes in ownership, originating and distant sites, and new clinical service lines. If an accredited organization seeks recognition of new clinical programs and services prior to the scheduled renewal of accreditation, it may submit an abbreviated application to CHQI.

How can I learn more about CHQI and the CHQI Telemedicine Accreditation Program?

CHQI offers a number of accreditation programs and educational workshops and webinars. If you would like to learn more about CHQI or receive more information about the Telemedicine Accreditation Program, please email info@chqi.com or call (410) 756-1300.